Frequently Asked Questions
Everything you need to know about our farm-to-table products and delivery.
How is the meat shipped to ensure freshness?
Our premium meats are flash-frozen at the peak of freshness, packed in insulated liners with dry ice, and shipped via expedited delivery to ensure they arrive frozen or perfectly chilled at your doorstep.
Where does Ballerina Farm source its products?
The majority of our meat and dairy products come directly from our family farm in Utah. For specialty items, we partner with trusted local artisans who share our commitment to traditional farming practices and high-quality ingredients.
Can I modify or cancel my order after it has been placed?
Because we prioritize fast shipping for perishable goods, orders enter our fulfillment process immediately. Please contact our support team within one hour of purchase for any urgent change requests.
What should I do if my package is delayed or damaged?
If your order arrives damaged or if the product has thawed completely due to a carrier delay, please take photos and contact us at support@ballerinafarm.com within 24 hours so we can make it right.
Do you offer international shipping?
Currently, we only ship our perishable food items within the United States (excluding Hawaii and Alaska) to ensure the integrity and safety of the products during transit.
How do I care for my Ballerina Farm kitchenware?
Each of our kitchen tools, including our French ovens and wooden boards, comes with specific care instructions. Generally, we recommend hand-washing and regular seasoning for natural materials to ensure they last a lifetime.